Global Talent. Seamlessly Embedded.
We integrate the top 1% of Filipino professionals into your business, aligning with your systems and workflows. Every placement is supported by data-driven performance metrics, ensuring consistency, trust, and measurable results.
Our Story
Founded over 17 years ago, STAFFVIRTUAL was created to reimagine outsourcing. We bridge global businesses with world-class Filipino talent, embedding teams that strengthen operations and accelerate growth. Our approach combines structured performance management with a human-first philosophy: care as the foundation, scale as the outcome.
Transparency
Open, honest communication across every partnership.
Precision
Rigorous attention to process, performance, and quality.
Human-First
Investing in people to sustain both growth and culture.
Innovation
Continuously improving through technology and adaptive practices.
Leadership Team
Our leadership brings decades of experience in global outsourcing, operations, and technology. Together, they ensure our teams are aligned with international best practices while preserving the values that define Filipino service.
Ike Stranathan
Chief Executive Officer
"20+ years leading global teams and scaling operations for Law Firms & MSPs."
Key Expertise:
- Scaled global teams, hiring over 2,000 employees since 2009
- Built and led dedicated teams in the Philippines for optimal performance
- Pioneered scalable solutions for Law Firms & MSPs
Fiona Lideza
Chief Operations Officer
"9+ years of executive leadership in BPO, driving sales and strategic growth."
Key Expertise:
- Led high-performance outsourced services delivery and sales teams
- Developed innovative BPO, KPO, and PEO/EOR models
- Drives executive-level strategic planning and business development
Alex Frem
Chief Financial Officer
"15+ years of experience in strategic financial planning and operational efficiency."
Key Expertise:
- Drives strategic planning through strong business partnerships
- Leads global financial operations to ensure fiscal health and growth
- Implements operational efficiencies to optimize cost management
Melanie Sanchez
Vice President, Operations
"14+ years delivering client success and operational excellence for BPO/PEO services."
Key Expertise:
- Established and scaled the Client Success Department
- Develops business success plans and KPIs to drive client growth
- Specializes in scaling legal teams for law firms
Genesis Munsayac
Director, Talent Acquisition
"20+ years executing high-volume recruitment and strategic human capital management."
Key Expertise:
- Leads strategic human capital and change management initiatives
- Designs competitive compensation and benefits plans
- Ensures full compliance with Filipino Labor Law and HR standards
Jose Enrico Garcia
Associate Director, Operations
"15+ years leading contact centers and workforce planning for 24/7 remote teams."
Key Expertise:
- Builds and scales high-performance remote 24/7 teams
- Leads customer experience teams to exceed service level agreements
- Develops business success plans and KPI frameworks
Jethro Ecal
IT Manager
"15+ years in IT, ensuring ISO 27001 & 9001 compliance and security."
Key Expertise:
- Develops and executes IT & information security strategy
- Manages 24/7 IT solutions delivery and operational uptime
- Ensures compliance with ISO 27001:2013 & ISO 9001:2015 standards
Richel Reyes
Manager, Employee Success
"13+ years of data-driven HR experience supporting global teams and ensuring compliance."
Key Expertise:
- Expertly navigates labor laws and regulatory compliance
- Develops and improves HR policies and processes
- Uses data-driven insights to act as a trusted HR advisor
Bryan Diaz
Customer Success Supervisor
"17+ years scaling global support teams with measurable impact in retention & CX."
Key Expertise:
- Documents and optimizes global operations processes
- Manages customer success to improve experience and retention
- Develops and coaches high-performing support talent
Karolyn Mae Serrano
Recruitment Supervisor
"9+ years executing full life-cycle recruitment for high-volume and specialized roles."
Key Expertise:
- Manages end-to-end recruitment for global markets
- Executes high-volume and specialized hiring strategies
- Leads and develops recruitment teams for peak performance
Carlos Allende González, PhD
Accounts Payable & Receivable Officer
"14+ years managing financial controls and hands-on AR/AP operations."
Key Expertise:
- Implements and manages strategic financial controls
- Oversees Accounts Receivable (AR) & Accounts Payable (AP)
- Executes hands-on AR/AP tasks to ensure accuracy
Years of Excellence
A proven partner in outsourcing.
Client Partnerships
Spanning industries and geographies.
Retention Rate
Long-term trust built on measurable outcomes.
Average Cost Savings
Sustainable efficiency without compromise.
Outsourcing, Engineered.
Our culture of Malasakit—a Filipino value of deep empathy and responsibility—is woven into global performance standards. This balance of care and compliance creates embedded teams that deliver operational excellence with a human dimension.
- Seamless Integration — Aligned to your systems and culture.
- Compliance-Ready — HIPAA, ISO-27001, and global privacy standards.
- Scalable Capacity — Flexible solutions to meet evolving demand.
Certified for Excellence, Trusted Worldwide
Top 3 BPO in the Philippines
BPO Awards
Gold Medal, SMC Outsourcing
BPO Awards
HIPAA Compliant
Data Privacy Standards
Great Place to Work® Certified
Employer of Choice
ISO-27001 Certified
Information Security
Industries We Serve
We embed Filipino talent across sectors, ensuring industry-specific expertise and compliance.
Legal
Paralegal, research, and compliance support.
Technology
Technical and customer support at scale.
MSPs
Dedicated operational support.
Healthcare
HIPAA-compliant teams for secure, accurate processes.
What Our Partners Say
Hear directly from leaders who have transformed their businesses with StaffVirtual.
Partnering with STAFFVIRTUAL accelerated our productivity and allowed our in-house teams to focus on strategic growth.
Alex Frem
CEO, Global Health Inc.
The quality of talent STAFFVIRTUAL provided exceeded expectations. Our coordinator is now integral to our success.
Michael Chen
Founder, Summit Realty
Ready to Scale with Confidence?
Let’s design the operational infrastructure that drives sustainable growth. Schedule a no-obligation consultation with our team today.