Novatech Scales IT Ops 1,600% and Saves $3.5M Annually

A brief look at how we helped Novatech overcome their challenges.

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U.S. MSP Novatech was struggling with overwhelmed L1–L3 helpdesk tiers, breaching SLAs and facing high U.S. labor rates.

The Challenge

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    Overwhelmed helpdesk tiers breaching SLAs

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    High cost of U.S. technical labor

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    Need to expand sales pipeline support

Our Approach

STAFFVIRTUAL deployed over 70 offshore engineers for L1–L3 support, providing 24/7 SLA-aligned coverage, performance dashboards, and outbound SDR support.

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Key Results

1,600%

IT Team Growth

$3.5M+

Annual Savings

<30 Days

to Deploy Teams

"We achieved 1,600% IT growth with offshore engineers, delivering $3.5M annual savings and faster SLA compliance."

- Novatech

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See how STAFFVIRTUAL reduced costs, scaled teams, and delivered massive ROI. Get the complete case study with cost savings snapshots, ROI tables, and our strategic process breakdown.

  • Detailed ROI tables & cost breakdowns
  • Step-by-step implementation timeline
  • KPI dashboards and performance metrics

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Let’s design the operational infrastructure that drives sustainable growth. Schedule a no-obligation consultation with our team today.